Game day Operations

[AppSt94]

I don’t think that on field performance is going to lose the engaged fan. The casual fan may lose interest but those footing the bill in terms of season ticket holders won’t bail.

Some of us 25+ year Yosef Club and season ticket people already bailed after last year. Not due to on field performance in any way, but due to the money involved to be competitive and dollars not going where I thought they should go.

And that’s fair. I can understand that.

[T-Dog]

There's a combination of the lack of information shared about the team and a lack of fan service as far as the uniforms combos, botched retro logo usage and the lack of care given to gameday operations that will boomerang back on this program eventually. $60 to park in a county parking deck with no tailgating allowed. Yes, it sold out the first time and likely will again, but just because you can do something doesn't mean you should.

You don't lose everyone all of a sudden, it erodes over time. And when it erodes, it's really hard to get people back. We found that out from 2013-2017 after still having big crowds for regular games in 2011 and 2012 despite growing issues.

I don't know if Gillin and the people in the West Tower understands how unpopular he is becoming.

[WASU 93]

There's a combination of the lack of information shared about the team and a lack of fan service as far as the uniforms combos, botched retro logo usage and the lack of care given to gameday operations that will boomerang back on this program eventually. $60 to park in a county parking deck with no tailgating allowed. Yes, it sold out the first time and likely will again, but just because you can do something doesn't mean you should.

You don't lose everyone all of a sudden, it erodes over time. And when it erodes, it's really hard to get people back. We found that out from 2013-2017 after still having big crowds for regular games in 2011 and 2012 despite growing issues.

I don't know if Gillin and the people in the West Tower understands how unpopular he is becoming.

It's called Declining by Degrees. And, for each person that had passion for a cause, it happens at a different moment. Take away a benefit here, add an extra cost there, make something a little less convenient, don't focus on the details.
At some point the passion/value goes away and what was once important becomes just another thing. Winning cures a lot of it, but there are external factors at play, along with internal ones. You have to keep what is special and work to constantly improve on it to keep the product healthy.
There should be a constant finger on the pulse of areas like Parking, the Tailgate Experience, Gameday Management, Media Coverage/Program Information, Access to Players, Extras for Season Ticket Holders.

[T-Dog]

Vegas is in the finding out stage. It used to be that you'd lose your money at the casino and the food, drink and lodge would be cheap. Now, the food and drink in Vegas are stupidly expensive. For the last several years, everything in Vegas turned corporate and prices went up. The big drop in visitors finally hit this year. People got tired of it, and it's more than the bottom falling out of international tourism.

[fjblair]

I don’t think that on field performance is going to lose the engaged fan. The casual fan may lose interest but those footing the bill in terms of season ticket holders won’t bail.

You might be surprised, and it isn't about on field performance.

[ArmantiWaterSafety]

Vegas is in the finding out stage. It used to be that you'd lose your money at the casino and the food, drink and lodge would be cheap. Now, the food and drink in Vegas are stupidly expensive. For the last several years, everything in Vegas turned corporate and prices went up. The big drop in visitors finally hit this year. People got tired of it, and it's more than the bottom falling out of international tourism.

On the flip side of that, while Vegas visitors are down something like 10%, money gambled is only down like 0.2%, bringing in the BIG money pockets of F1 (I think the cheapest ticket package for that was something like $6k, and those were the worst seats in the house). Granted, I agree with you that it's stupid, but they're catering to the wealthy now. As an aside, Fremont Street is still a deal if you want to go have fun on the cheaper side.

I think the biggest problem with our thinking though is that we're trying to cater to the big donors as evidenced by the premium seating projects, but we're providing a much less than premium product. Not even talking about the play on the field, I'm talking about all the things mentioned in this thread. Lighting, sound, music issues, no traditions, changing things on a whim, etc. I would say relatively poor concessions and bathroom issues, but those aren't problems with the premium seating.

[lillycafe2]

There's a combination of the lack of information shared about the team and a lack of fan service as far as the uniforms combos, botched retro logo usage and the lack of care given to gameday operations that will boomerang back on this program eventually. $60 to park in a county parking deck with no tailgating allowed. Yes, it sold out the first time and likely will again, but just because you can do something doesn't mean you should.

You don't lose everyone all of a sudden, it erodes over time. And when it erodes, it's really hard to get people back. We found that out from 2013-2017 after still having big crowds for regular games in 2011 and 2012 despite growing issues.

I don't know if Gillin and the people in the West Tower understands how unpopular he is becoming.

It's called Declining by Degrees. And, for each person that had passion for a cause, it happens at a different moment. Take away a benefit here, add an extra cost there, make something a little less convenient, don't focus on the details.
At some point the passion/value goes away and what was once important becomes just another thing. Winning cures a lot of it, but there are external factors at play, along with internal ones. You have to keep what is special and work to constantly improve on it to keep the product healthy.
There should be a constant finger on the pulse of areas like Parking, the Tailgate Experience, Gameday Management, Media Coverage/Program Information, Access to Players, Extras for Season Ticket Holders.

Adding extra cost, like $5 more for an aisle seat in the East deck that I have had since the deck opened? That was just one of many things, that has been hard to swallow. Being moved from Duncan when we were told the creek under it was being "day lighted", moving to Blue Ridge Lot and paying A LOT more, then telling us we could move back to Duncan and keep our spot for Blue Ridge the next year, but not offering any of our money back if we did move back to Duncan. Yosef Club donations not going to what it was supposed to go to originally. Other Blue Ridge lot tailgaters not respecting the "drive lane" when you arrive to get to your parking spot and having them say "You should have gotten here earlier". No, I pay for my spot like you do and I can get here when I want to get here. So, for us, a lot of things added up to us getting out.

[ASUFan4863]

There's a combination of the lack of information shared about the team and a lack of fan service as far as the uniforms combos, botched retro logo usage and the lack of care given to gameday operations that will boomerang back on this program eventually. $60 to park in a county parking deck with no tailgating allowed. Yes, it sold out the first time and likely will again, but just because you can do something doesn't mean you should.

You don't lose everyone all of a sudden, it erodes over time. And when it erodes, it's really hard to get people back. We found that out from 2013-2017 after still having big crowds for regular games in 2011 and 2012 despite growing issues.

I don't know if Gillin and the people in the West Tower understands how unpopular he is becoming.

It's called Declining by Degrees. And, for each person that had passion for a cause, it happens at a different moment. Take away a benefit here, add an extra cost there, make something a little less convenient, don't focus on the details.
At some point the passion/value goes away and what was once important becomes just another thing. Winning cures a lot of it, but there are external factors at play, along with internal ones. You have to keep what is special and work to constantly improve on it to keep the product healthy.
There should be a constant finger on the pulse of areas like Parking, the Tailgate Experience, Gameday Management, Media Coverage/Program Information, Access to Players, Extras for Season Ticket Holders.

Adding extra cost, like $5 more for an aisle seat in the East deck that I have had since the deck opened? That was just one of many things, that has been hard to swallow. Being moved from Duncan when we were told the creek under it was being "day lighted", moving to Blue Ridge Lot and paying A LOT more, then telling us we could move back to Duncan and keep our spot for Blue Ridge the next year, but not offering any of our money back if we did move back to Duncan. Yosef Club donations not going to what it was supposed to go to originally. Other Blue Ridge lot tailgaters not respecting the "drive lane" when you arrive to get to your parking spot and having them say "You should have gotten here earlier". No, I pay for my spot like you do and I can get here when I want to get here. So, for us, a lot of things added up to us getting out.

These sound like minor inconveniences compounded by poor communication. If you move your parking directly beside the stadium, you should expect to pay a lot more.

I am more interested to hear about what you mean regarding YC donations not going to what they are suppose to go to?

[WASU 93]

There's a combination of the lack of information shared about the team and a lack of fan service as far as the uniforms combos, botched retro logo usage and the lack of care given to gameday operations that will boomerang back on this program eventually. $60 to park in a county parking deck with no tailgating allowed. Yes, it sold out the first time and likely will again, but just because you can do something doesn't mean you should.

You don't lose everyone all of a sudden, it erodes over time. And when it erodes, it's really hard to get people back. We found that out from 2013-2017 after still having big crowds for regular games in 2011 and 2012 despite growing issues.

I don't know if Gillin and the people in the West Tower understands how unpopular he is becoming.

It's called Declining by Degrees. And, for each person that had passion for a cause, it happens at a different moment. Take away a benefit here, add an extra cost there, make something a little less convenient, don't focus on the details.
At some point the passion/value goes away and what was once important becomes just another thing. Winning cures a lot of it, but there are external factors at play, along with internal ones. You have to keep what is special and work to constantly improve on it to keep the product healthy.
There should be a constant finger on the pulse of areas like Parking, the Tailgate Experience, Gameday Management, Media Coverage/Program Information, Access to Players, Extras for Season Ticket Holders.

Adding extra cost, like $5 more for an aisle seat in the East deck that I have had since the deck opened? That was just one of many things, that has been hard to swallow. Being moved from Duncan when we were told the creek under it was being "day lighted", moving to Blue Ridge Lot and paying A LOT more, then telling us we could move back to Duncan and keep our spot for Blue Ridge the next year, but not offering any of our money back if we did move back to Duncan. Yosef Club donations not going to what it was supposed to go to originally. Other Blue Ridge lot tailgaters not respecting the "drive lane" when you arrive to get to your parking spot and having them say "You should have gotten here earlier". No, I pay for my spot like you do and I can get here when I want to get here. So, for us, a lot of things added up to us getting out.

These sound like minor inconveniences compounded by poor communication. If you move your parking directly beside the stadium, you should expect to pay a lot more.

I am more interested to hear about what you mean regarding YC donations not going to what they are suppose to go to?

This is exactly my point. While you look at these as “minor inconveniences”, someone else may view these as the breaking point that causes them to take their entertainment dollar elsewhere.

What was a great (and unique) experience at Duncan for those tailgaters, was eliminated, without an equivalent substitution.

I think the line is very thin for a lot of long term season ticket holders, and there’s no guarantee that they will be replaced in today’s changing landscape. There’s a commitment involved in making the trip up the mountain six times a year. For many, it has been a worthwhile experience. But, will it continue to be?

[Saint3333]

The lack of communication and appreciation for the Yosef Club members in their 60's+ that have given since the 80s is real.

The point system reflects that.

[lillycafe2]

There's a combination of the lack of information shared about the team and a lack of fan service as far as the uniforms combos, botched retro logo usage and the lack of care given to gameday operations that will boomerang back on this program eventually. $60 to park in a county parking deck with no tailgating allowed. Yes, it sold out the first time and likely will again, but just because you can do something doesn't mean you should.

You don't lose everyone all of a sudden, it erodes over time. And when it erodes, it's really hard to get people back. We found that out from 2013-2017 after still having big crowds for regular games in 2011 and 2012 despite growing issues.

I don't know if Gillin and the people in the West Tower understands how unpopular he is becoming.

It's called Declining by Degrees. And, for each person that had passion for a cause, it happens at a different moment. Take away a benefit here, add an extra cost there, make something a little less convenient, don't focus on the details.
At some point the passion/value goes away and what was once important becomes just another thing. Winning cures a lot of it, but there are external factors at play, along with internal ones. You have to keep what is special and work to constantly improve on it to keep the product healthy.
There should be a constant finger on the pulse of areas like Parking, the Tailgate Experience, Gameday Management, Media Coverage/Program Information, Access to Players, Extras for Season Ticket Holders.

Adding extra cost, like $5 more for an aisle seat in the East deck that I have had since the deck opened? That was just one of many things, that has been hard to swallow. Being moved from Duncan when we were told the creek under it was being "day lighted", moving to Blue Ridge Lot and paying A LOT more, then telling us we could move back to Duncan and keep our spot for Blue Ridge the next year, but not offering any of our money back if we did move back to Duncan. Yosef Club donations not going to what it was supposed to go to originally. Other Blue Ridge lot tailgaters not respecting the "drive lane" when you arrive to get to your parking spot and having them say "You should have gotten here earlier". No, I pay for my spot like you do and I can get here when I want to get here. So, for us, a lot of things added up to us getting out.

These sound like minor inconveniences compounded by poor communication. If you move your parking directly beside the stadium, you should expect to pay a lot more.

I am more interested to hear about what you mean regarding YC donations not going to what they are suppose to go to?

I never said I did not expect to pay more to be in Blue Ridge and I we did it for 2 years.

Yosef Club dollars are no longer just for scholarships.

[ASUFan4863]

There's a combination of the lack of information shared about the team and a lack of fan service as far as the uniforms combos, botched retro logo usage and the lack of care given to gameday operations that will boomerang back on this program eventually. $60 to park in a county parking deck with no tailgating allowed. Yes, it sold out the first time and likely will again, but just because you can do something doesn't mean you should.

You don't lose everyone all of a sudden, it erodes over time. And when it erodes, it's really hard to get people back. We found that out from 2013-2017 after still having big crowds for regular games in 2011 and 2012 despite growing issues.

I don't know if Gillin and the people in the West Tower understands how unpopular he is becoming.

It's called Declining by Degrees. And, for each person that had passion for a cause, it happens at a different moment. Take away a benefit here, add an extra cost there, make something a little less convenient, don't focus on the details.
At some point the passion/value goes away and what was once important becomes just another thing. Winning cures a lot of it, but there are external factors at play, along with internal ones. You have to keep what is special and work to constantly improve on it to keep the product healthy.
There should be a constant finger on the pulse of areas like Parking, the Tailgate Experience, Gameday Management, Media Coverage/Program Information, Access to Players, Extras for Season Ticket Holders.

Adding extra cost, like $5 more for an aisle seat in the East deck that I have had since the deck opened? That was just one of many things, that has been hard to swallow. Being moved from Duncan when we were told the creek under it was being "day lighted", moving to Blue Ridge Lot and paying A LOT more, then telling us we could move back to Duncan and keep our spot for Blue Ridge the next year, but not offering any of our money back if we did move back to Duncan. Yosef Club donations not going to what it was supposed to go to originally. Other Blue Ridge lot tailgaters not respecting the "drive lane" when you arrive to get to your parking spot and having them say "You should have gotten here earlier". No, I pay for my spot like you do and I can get here when I want to get here. So, for us, a lot of things added up to us getting out.

These sound like minor inconveniences compounded by poor communication. If you move your parking directly beside the stadium, you should expect to pay a lot more.

I am more interested to hear about what you mean regarding YC donations not going to what they are suppose to go to?

I never said I did not expect to pay more to be in Blue Ridge and I we did it for 2 years.

Yosef Club dollars are no longer just for scholarships.

You seemed shocked you had to pay a lot more and cited that as a key reason for dissatisfaction. They’ve never been just for scholarships. Dollars have always been used to provide benefits to the student-athlete through meals, lodging, healthcare and travel. Donating to the Yosef club still provides the same value to student-athletes that it always has.

Your key dissatisfaction and what you are alluding to is you don’t want to support NIL under the new rules, which is completely reasonable. The unfortunate trade-off for many in your shoes is that the non-NIL athlete is harmed the most is the whole situation.

[Saint3333]

It's called Declining by Degrees. And, for each person that had passion for a cause, it happens at a different moment. Take away a benefit here, add an extra cost there, make something a little less convenient, don't focus on the details.
At some point the passion/value goes away and what was once important becomes just another thing. Winning cures a lot of it, but there are external factors at play, along with internal ones. You have to keep what is special and work to constantly improve on it to keep the product healthy.
There should be a constant finger on the pulse of areas like Parking, the Tailgate Experience, Gameday Management, Media Coverage/Program Information, Access to Players, Extras for Season Ticket Holders.

Adding extra cost, like $5 more for an aisle seat in the East deck that I have had since the deck opened? That was just one of many things, that has been hard to swallow. Being moved from Duncan when we were told the creek under it was being "day lighted", moving to Blue Ridge Lot and paying A LOT more, then telling us we could move back to Duncan and keep our spot for Blue Ridge the next year, but not offering any of our money back if we did move back to Duncan. Yosef Club donations not going to what it was supposed to go to originally. Other Blue Ridge lot tailgaters not respecting the "drive lane" when you arrive to get to your parking spot and having them say "You should have gotten here earlier". No, I pay for my spot like you do and I can get here when I want to get here. So, for us, a lot of things added up to us getting out.

These sound like minor inconveniences compounded by poor communication. If you move your parking directly beside the stadium, you should expect to pay a lot more.

I am more interested to hear about what you mean regarding YC donations not going to what they are suppose to go to?

I never said I did not expect to pay more to be in Blue Ridge and I we did it for 2 years.

Yosef Club dollars are no longer just for scholarships.

You seemed shocked you had to pay a lot more and cited that as a key reason for dissatisfaction. They’ve never been just for scholarships. Dollars have always been used to provide benefits to the student-athlete through meals, lodging, healthcare and travel. Donating to the Yosef club still provides the same value to student-athletes that it always has.

Your key dissatisfaction and what you are alluding to is you don’t want to support NIL under the new rules, which is completely reasonable. The unfortunate trade-off for many in your shoes is that the non-NIL athlete is harmed the most is the whole situation.

The Yosef Club donations were until about a decade ago used 100% for scholarships. There was a vote and a change in the bylaws to amend that.