appstatesports.com

[NewApp]

Well..Rochel Laney would never have allowed such defamation…..

Roach is history. He's a Wuz. Why do you bring him up?

[Rekdiver]

Well..Rochel Laney would never have allowed such defamation…..

Roach is history. He's a Wuz. Why do you bring him up?

Cause you live in the past.

[AppSt94]

Well..Rochel Laney would never have allowed such defamation…..

Roach is history. He's a Wuz. Why do you bring him up?

Cause you live in the past.

Well in his defense; it was a simpler time. No “Google” to frustrate and complicate his life.

[NewApp]

Well..Rochel Laney would never have allowed such defamation…..

Roach is history. He's a Wuz. Why do you bring him up?

Cause you live in the past.

No, I don't live in the past, but I sure do appreciate App traditions and lore. You should as well.

[NewApp]

Well..Rochel Laney would never have allowed such defamation…..

Roach is history. He's a Wuz. Why do you bring him up?

Cause you live in the past.

Well in his defense; it was a simpler time. No “Google” to frustrate and complicate his life.

Google is for lazy people who want something to tell them what to think. I prefer, yahoo and Duck duck go. Google is getting to be a global monopoly.

[BayouApp]

Not to excuse what happened, but it is disappointing that the website provider (godaddy?) did not ascertain that the Athletic Director or an Assist. AD was aware of the impending cutoff. A good business partner would be aware this is a high-profile site and would want to confirm the AD actually responded to an email or was reached by phone about it. They would not limit efforts to getting no response to a single email address on file. Good customer service would mean recognizing the magnitude of their action and taking the extra steps to ensure high-level people in the department knew it was about to happen.

[AppStFan1]

Not to excuse what happened, but it is disappointing that the website provider (godaddy?) did not ascertain that the Athletic Director or an Assist. AD was aware of the impending cutoff. A good business partner would be aware this is a high-profile site and would want to confirm the AD actually responded to an email or was reached by phone about it. They would not limit efforts to getting no response to a single email address on file. Good customer service would mean recognizing the magnitude of their action and taking the extra steps to ensure high-level people in the department knew it was about to happen.

I agree with that as well. Unfortunately many places have bad customer service. They probably deal with so many and that stuff is automated. It definitely looks bad on both sides. You would think someone from either side would have noticed this though. In todays world if your website and social media are taken offline it looks bad. You would expect this to have been more important. I could have seen this happening in 1995 maybe but not in 2022.

[HighlandsApp]

Not to excuse what happened, but it is disappointing that the website provider (godaddy?) did not ascertain that the Athletic Director or an Assist. AD was aware of the impending cutoff. A good business partner would be aware this is a high-profile site and would want to confirm the AD actually responded to an email or was reached by phone about it. They would not limit efforts to getting no response to a single email address on file. Good customer service would mean recognizing the magnitude of their action and taking the extra steps to ensure high-level people in the department knew it was about to happen.

Yeah these big companies are fully automated and manage probably tens to hundreds of millions of domain names. In today's world of maximum profit for shareholders there's no company that would have actual humans that are managing and overlooking to make sure someone's domain and website don't go down. It's all automated with emails going out to the registered email address. It's pretty easy on all of these sites to make sure your credentials and email addresses are updated so that's a major fail. It's quite possible that athletic department didn't even have the credentials to verify that they were who they were said they were in trying to get it re-upped which may have been reason that it took such a long time to reactivate. Hopefully, University Communications or some other university department has stepped in to kind of take over for athletics for this in future.

[BayouApp]

You may be right about the lack of human intervention with the largest website hosting companies, but my experience with a large regional website provider is that they seem to always make sure I actually get the message on major issues….even with an old-fashioned phone call sometimes. And they were less expensive than godaddy. It may be worth taking a look at a NC-based provider too when the contract comes up for renewal.

[HighlandsApp]

You may be right about the lack of human intervention with the largest website hosting companies, but my experience with a large regional website provider is that they seem to always make sure I actually get the message on major issues….even with an old-fashioned phone call sometimes. And they were less expensive than godaddy. It may be worth taking a look at a NC-based provider too when the contract comes up for renewal.

That's good to know. Thanks

[CoachRob]

So how do we access tickets?

[ArmantiWaterSafety]

So how do we access tickets?

I think they'll be sending an email link soon, at least that's what I understood. When "soon" is I have no idea.

[McLeansvilleAppFan]

Not to excuse what happened, but it is disappointing that the website provider (godaddy?) did not ascertain that the Athletic Director or an Assist. AD was aware of the impending cutoff. A good business partner would be aware this is a high-profile site and would want to confirm the AD actually responded to an email or was reached by phone about it. They would not limit efforts to getting no response to a single email address on file. Good customer service would mean recognizing the magnitude of their action and taking the extra steps to ensure high-level people in the department knew it was about to happen.

I would assume there is NO customer service and this is all automated unless a customer calls in a demands to talk to a human (after an extensive phone tree at that.)

[huskie3]

I would assume the person responsible for the site would be using an ASU email account, that should have been deleted when that person left. The email from godaddy would have bounced back and godaddy should have called the number given and got someone in athletics.

[McLeansvilleAppFan]

how much we paying godaddy to expect a phone call? i thought these registrations were $25 a year or so.

[appdaze]

They can forward the GoDaddy notifications to me and I'll remind the AD free of charge.

[AppStateNews]

how much we paying godaddy to expect a phone call? i thought these registrations were $25 a year or so.

Not even... Even with the always increasing ICANN fees, .com domains are still under $15.

I'm sure GoDaddy offers a concierge service that will do what has been stated for an extra fee.

Good news -- the renewal was done for the max 5 years. So we won't have this issue again until at least 2027.

[mike87]

What ever happened to the GoDaddy girl? miss those commercials.

[BayouApp]

how much we paying godaddy to expect a phone call? i thought these registrations were $25 a year or so.

I thought godaddy was providing website host and management services (must have misread something), but if we only have the domain registered through them then I would not expect anything more than what happened.

[sixtoes9134]

I guess when the website went down all the practice reports got lost.